Terms of Services

Preface  

This agreement covers all subscribers to the service (obill - System as a Service), its website, owned and operated by obill  Information Technology. The use of the service implies agreement to the terms of this agreement, in addition to any future amendments to this agreement which will be published from time to time after the amendments.

Please read this agreement carefully before subscribing to the service (obill - System as a Service) or any parts thereof, as subscribing implies agreement to the terms and conditions contained herein. If you do not agree to all the terms and conditions of this agreement or any updated versions thereof, you should refrain from using the service or any part thereof, as this agreement between the user and obill  Information Technology is restricted only to the terms and conditions mentioned herein.

These terms and conditions constitute a formal agreement ("Contract") between obill  Information Technology ("obill ") and users of the service. These user terms govern your use of obill's service, which is an electronic administrative system that provides customers and users with the ability to register and store their accounting data for use in electronic format.

Any use by you of the services provided by the obill  system constitutes acceptance of this contract and its terms. Therefore, you should not use the system if you do not agree to the terms and conditions set forth in this contract.

obill  reserves the right to modify or change these terms and conditions without prior notice, and it is your responsibility as a user of the system to periodically review the terms of use to know the updates to these terms and conditions. We also encourage you to review our privacy policy to learn more about how obill  uses the information provided to us by system users.

Definitions

A. "obill Information Technology" hereinafter referred to as ("Service Provider"), is an established institution operating according to the laws of the Kingdom of Saudi Arabia, headquartered in Al Kharj at the following address: 2826 Prince Salman bin Mohammed Street - Ad Dilam 16323 - 7152 Kingdom of Saudi Arabia.

B. "obill ", hereinafter referred to as ("the Service"), is a service of Enterprise Resource Planning software based on cloud computing model, whose features and specifications are mentioned on the official website of the service, noting that the service is offered in various levels according to the customer's request.

C. The Subscriber "is the individual or entity (whether commercial, governmental, or non-profit) to whom the "Service" is provided.

D. "obill Website", hereinafter referred to as "the Website", is an online platform containing information and visual and audio files to introduce the service, explain its features, methods of use, and subscription process, in addition to the subscriber login page.

E. "Optional Services" are any additional services related to obill  Service, as stated on the website, such as remote support service or installation and training.

F. "Remote Support" is an optional part of obill  service that the subscriber can request as stated on the website.

G. "Use" means accessing the service for the purpose of using its functions, including but not limited to accounting, human resource management, sales, purchasing, and all other services included in the package chosen by the subscriber.

Rights to Access Services
You acknowledge and warrant the following:

• That your use of obill  services has never been disabled or prevented at any time.
• That you are not a competitor of obill , and you do not offer any competing product to the services provided by obill.
• That you have full power and authority to contract, and by doing so, you will not violate any law or contract.
  

Terms

1. Agreement Duration
This agreement begins from the acceptance of the contents of this agreement and remains valid as long as the subscriber commits to paying the subscription fees mentioned on the website. In the event of a breach of the terms of this agreement, the service provider reserves the right to cancel the subscription and delete the subscriber's data.

2. Payment and Renewal
The service or optional paid services such as remote support, installation, or training require the subscriber to log in to the website and choose "Subscribe" or "Add" and if he does so, the subscriber agrees to pay the service provider the fees mentioned for that service monthly or annually as indicated in the service description. The service fees will be deducted in advance on the day of subscription or upgrade to cover the use of the service for the specified period, and there will be no compensation for the remaining period unless stated otherwise in the service description.

3. Automatic Renewal
Unless the subscriber notifies the service provider through the website before the end of the applicable subscription period of his desire to cancel the subscription or upgrade, the subscription will be automatically renewed with its current features, and the service provider is authorized to collect the subscription fees whether annually or monthly as indicated in the service description using credit cards or any payment method registered by the subscriber with the service provider or cash payment. The subscriber can modify the subscription features by contacting the service provider.

4. Security Measures
The subscriber must take security measures to prevent unauthorized access to the service by unauthorized persons. This includes not sharing the login link and user names and passwords with anyone, as the service provider does not guarantee any damage due to the subscriber's failure to take the necessary precautions to protect his login information.

The subscriber must not attempt unauthorized access to the website, or copy, modify, or leak website data, or change its designs, or damage it, or modify it, or occupy its address, or obstruct access to the website, or interfere with it, or disable it, and the subscriber bears the legal responsibility if he causes any damage to the website.

5. Support
During the subscription period, the service provider will provide technical support to the subscriber as outlined in this section during the announced working hours on the website and as deemed appropriate by the service provider. Support includes: (1) phone or electronic means to assist the subscriber in understanding and resolving the problem, and (2) making updates, improvements, or other changes related to the service without additional costs to the subscriber unless requested by the subscriber for an update or an additional feature not agreed upon.

6. Maintenance
The subscriber agrees that the service provider may perform necessary maintenance from time to time for upgrading, adding new features, or backing up or fixing any security vulnerabilities if found, and this may be accompanied by a service interruption not exceeding one and a half days per month and occurs during weekends, and in case the period exceeds the mentioned duration, the subscriber will be compensated by extending his subscription for a period equivalent to double the number of days of service interruption.

7. Data Retention
The subscriber acknowledges that in the event of discontinuation of service, whether at their request or due to failure to pay subscription fees, the service provider will provide a grace period of three (3) days for payment, with the subscriber still having access to all service features and their data. If the due fees are not paid after the grace period, the service provider reserves the right to suspend the subscription. Following this, there will be a seven (7) day period for subscription cancellation, including the deletion of all subscriber data. The subscriber acknowledges that there are no guarantees for retrieving previous data upon resuming the subscription after the mentioned periods. Regarding subscribing to the trial package, data will be erased immediately after the trial period ends.

8. Intellectual Property Violations
The service provider respects intellectual property rights and urges subscribers and visitors to respect those rights. If a subscriber or visitor discovers content on the service that violates intellectual property laws, they may notify the service provider, who will respond by removing the content or any links leading to it within the site.

This agreement does not transfer any intellectual property rights related to the service provider, the service, or any third party to the subscriber or visitor, as the service provider retains its rights. "obill" (" www.obill.it" or " obill.it"), including logos, graphics, and trademarks used in the service, are registered trademarks of the service provider or other parties. The use of the service by the subscriber or visitor does not grant the right or license to reproduce or use any of the service provider's trademarks.

9. Disclaimer
The service is provided "as is," and the service provider and its suppliers make no express or implied warranties regarding the performance resulting from the use of the service or the website. This includes, but is not limited to, quality or suitability for any specific purpose, integration, non-infringement, or data loss.

The provider is not responsible for any loss or damage to the subscriber or any third party caused by the service or the website under this agreement, nor for any direct, indirect, special, incidental, or consequential damages, whether based on this agreement or any other legal theory arising from the use of the service or the website or acting under this agreement.

10. Indemnity
The subscriber agrees not to harm the service provider or its properties, or those contracted with it, licensed by it, its managers, employees, representatives, agents, and bears all costs of claims and expenses incurred in case of proven damage and breach of the agreement, including attorney's fees.

11. Non-Transferability of the Agreement
This agreement is exclusive to the subscriber, who must not assign or transfer any rights or obligations under this agreement to any third party.

12. Amendment
The service provider may, at its discretion, modify or replace any part of this agreement, and it is the responsibility of the subscriber to regularly review any updates to this agreement, as the provider will publish and announce the change via the email registered by the subscriber. The continued use of the service or access to the website by the subscriber or visitor constitutes implicit agreement to the modifications. The service provider may add additional features and functionalities to the website or the service itself in the future, such as functions, tools, content, or new reports. All such features and functionalities are subject to the terms and conditions of this agreement.

13. Termination of the Agreement
If the subscriber wishes to terminate the service, they can do so simply by not paying the subscription or by directly notifying the service provider through the website or the service provider's contact methods. In this case, the subscriber's data will be deleted as specified in Article (7). The service provider also reserves the right to notify the subscriber of service termination and give them a one-month grace period to copy their data without providing reasons. All contract provisions that continue due to their nature remain valid after termination of the agreement, including but not limited to compensation, warranties, and disclaimers.

14. Privacy
Regarding the service, the service provider respects the subscriber's privacy and all data entered by the subscriber while using the service, refraining from accessing or viewing their account or copying the entered data except at their request to facilitate their work or training or as mentioned in the "Remote Support" or "Data Retention" sections.

Regarding the website, the service provider collects data sent by internet browsers usually, such as browser type, preferred language, operating system type, and request date and time, for the purpose of understanding how subscribers or visitors interact with the website, in addition to publishing general summarized statistics about usage, unrelated to any specific individual. The service provider logs Internet Protocol (IP) addresses of visitors or subscribers, which may identify them, but does not disclose them except as mentioned in the rest of the section below.

The service provider retains the necessary data for subscribing to the service, entered by the subscriber during the registration process, such as the subscriber's name, email address, contact information, payment information, or other data, and may allow relevant parties affiliated with the service provider, such as employees, contractors, or affiliated organizations, to access that data for processing on behalf of the service provider or providing the requested service to the subscriber and have agreed not to disclose that information to third parties. Some employees, contractors, or affiliated organizations may be located outside the subscriber's or visitor's country, and using the service means consenting to transferring that data abroad. The service provider will not rent or sell any visitor or subscriber data to any party except as mentioned above or in compliance with a court order or official government order.

The service provider reserves the right to send email messages to the subscriber from time to time for informing them about new features or important information related to the service, website, or service provider, or to request their feedback on the service. Additionally, the service provider reserves the right to publish some of their responses or inquiries received regarding the service or the website (such as technical support requests) for the purpose of assisting other subscribers or marketing the service after removing all information that could lead to identifying the subscriber.

Cookies are text files stored by websites on the user's device, which the browser makes available to the site each time it is visited, to recognize the visitor and save their preferences. The service provider uses cookies on the website to identify the most visited pages by subscribers or visitors and save their preferences. If the subscriber or visitor does not wish to accept cookies, they can prevent this through browser settings, bearing in mind that some parts of the website or service may not work properly.

15. Business Transfer
If the service provider or parts of its business are acquired by a third party (such as another company), subscriber or visitor information is considered assets transferred to the third party. The subscriber acknowledges that this is possible, and the third party may use subscriber information as mentioned in this agreement. In the event of the provider's bankruptcy or exit from the market, the service provider is committed to granting the subscriber access to their dedicated server to copy their data for a full month from the date of bankruptcy or exit.

16. Remote Support
If this optional service is requested by the subscriber, a specialized support agent will be assigned by the service provider to provide support services to the subscriber as detailed in the service description on the website.

The subscriber agrees to provide the remote support agent with all necessary information to perform their duties. In case of delay by the subscriber in providing such information, the service provider shall not be held liable for any resulting shortcomings due to such delay.

The subscriber acknowledges that part of the remote support agent's work may involve accessing the subscriber's server to complete support tasks (if this option is requested). Therefore, the subscriber must create a dedicated username and grant the necessary permissions to the remote support agent to perform their duties related to optional services.

The subscriber acknowledges that the primary and approved means of communication with the remote support agent rely on email, although phone communication is also permissible if the subscriber wishes to inquire or request clarification about the service. However, if the client wishes to meet with the support agent or schedule regular visits, this can be arranged for an additional fee and subject to the availability of the support agent's schedule.

The service provider reserves the right to assign an alternative support agent to the subscriber due to circumstances deemed necessary by the service provider - such as vacation or illness of the current support agent - without this constituting a breach of this agreement.

The subscriber agrees that any advice or recommendations provided by the support agent regarding the use of the service shall not hold the service provider or the specialized support agent liable for any damages in case the subscriber applies them and does not achieve the expected results, as detailed in (9).

17. Training
If this optional service is requested, the subscriber will be provided with instructional recordings or scheduled training sessions as detailed on the website and agreed upon.

The subscriber agrees that if unable to attend the scheduled training session, they must inform the service provider of a request to reschedule the training session at least twenty-four hours before the agreed-upon time. In case of non-compliance by the subscriber with the agreed-upon time, the session will be counted as one of the completed training sessions.

The "On-Site Training" service may not be available in all areas, and the service provider reserves the right to refuse to provide training in geographical locations outside its coverage or to provide it remotely.

18. Applicable Laws
Disputes or claims arising from the violation of this agreement shall be resolved in accordance with the laws applicable in the Kingdom of Saudi Arabia.